For lawyers
Practice growth
How can I attract more suitable clients without relying entirely on paid advertising?
Help people recognize when your service fits their problem.
Guides
20 guidesPractical answers for clients and lawyers.
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For lawyers
Scope & pricing
What should I do when a client requests work outside the agreed scope?
Explain how the new request differs from the agreed work and discuss the options before going ahead.
For lawyers
Professional responsibilities
When does an initial consultation create a lawyer–client relationship?
Be clear about your role before giving substantive advice, and confirm what happens after the consultation.
For lawyers
Client intake
How can I turn more initial enquiries into paying clients without pressuring them?
Make the next step clear without pushing the person to commit.
For lawyers
Practice growth
What should I check before joining an online legal marketplace?
Try the client journey and read the current terms before joining.
For lawyers
Scope & pricing
What should a fixed-fee service include—and clearly exclude?
Describe the result the client will receive and the work needed to provide it.
For lawyers
Practice operations
How can I keep clients informed without spending my entire day answering messages?
Agree how and when you will update the client, then make each update useful.
For lawyers
Client intake
What information should I collect before accepting a new client?
Collect the information you need to assess the work, urgency and possible conflicts before asking for the full story.
For lawyers
Professional responsibilities
What advertising, testimonial and referral rules should I check before promoting my practice online?
Check that every claim is accurate, can be supported and helps the reader make an informed choice.
For lawyers
Practice growth
How do I create an online lawyer profile that builds trust and generates enquiries?
Write your profile for a person who may be worried and unfamiliar with legal services.
For lawyers
Professional responsibilities
How should I check for conflicts when an enquiry arrives through a marketplace?
Use your firm's conflict-check process before accepting the work or collecting unnecessary confidential detail.
For lawyers
Practice growth
How can I measure whether a marketplace subscription is worth its cost?
Decide what value would justify the subscription, then compare that with actual use over time.
For lawyers
Money & records
How should online client payments, processing fees and trust funds be handled?
Before taking an online payment, confirm what the money is for and how it must be handled.
For lawyers
Scope & pricing
How should I price fixed-fee legal services without underestimating the work?
Define the task before choosing a fixed fee.
For lawyers
Professional responsibilities
How can I verify a client's identity when working remotely?
First establish which identification and verification requirements apply to the work.
For lawyers
Privacy & technology
How can I use AI while protecting confidentiality and checking the accuracy of its output?
Use AI for a defined supporting task, then check the result yourself.
For lawyers
Scope & pricing
What should my retainer agreement say about scope, fees, communication and ending the engagement?
Explain the work, fees and responsibilities in a written agreement the client can understand.
For lawyers
Privacy & technology
How can I securely exchange documents and conduct online consultations?
Choose an appropriate way to share information, confirm recipients and explain the process to the client.
For lawyers
Practice operations
How can a solo lawyer manage enquiries, appointments, documents and deadlines more efficiently?
Create a simple routine from enquiry to closure, with a clear owner for every next step.
For lawyers
Money & records
How should I handle unused retainers, refunds and disputed invoices?
Review the agreement, work done and accounting records, then explain clearly what is owed or should be returned.
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