First establish which identification and verification requirements apply to the work. Then choose a permitted process, explain it to the client and keep the required evidence. Do not assume a video call or uploaded ID meets every requirement.
Understand the situation and prepare
Check the current professional guidance before requesting documents. Tell the client why you need the information and how to send it. Follow up on differences in names or other details instead of simply accepting a clear-looking image. Keep only the information required for the purpose, apply appropriate access controls and consider whether a specialist verification service is needed.
Separate platform identity from your professional checks
A login, verified email, uploaded image and completed form establish different things. Determine which professional identification or verification requirements apply to the actual work, then use your approved method and recordkeeping process. Do not infer that platform registration certifies every document or satisfies every obligation for a remote client.
A practical example
Illustrative example: A person submits a service request from an active account and later supplies identity material. Confirm who the client is, who may instruct and what further checks your process requires. A successful upload only confirms receipt of a file; it is not a professional finding that the person or authority is verified.
Questions to settle before the next step
Ask what records must be retained, who can access them and how discrepancies will be resolved. Use appropriate private channels and avoid collecting identity documents in public support chat. Check current regulator guidance and obtain advice about an unusual arrangement rather than substituting an AI extraction result for your assessment.
Your next steps
- Confirm the current rules and permitted method.
- Explain the evidence required and collection channel.
- Resolve discrepancies and document the verification.
- Apply the appropriate retention and access controls.
How LegalMart can help
A clearer path from enquiry to engagement
LegalMart account and onboarding steps help manage who uses the platform. The documents used for a lawyer's own onboarding are separate from identifying that lawyer's clients. Make that distinction clear in your intake process.
Tools for the work behind the service
Workplace document tools can help organize information where appropriate, but you choose and complete the verification method. Confirm that your collection, access and retention arrangements meet the requirements for the particular engagement.
Use LegalMart for your next step
Have a question about a feature or its availability? Raise a question with support and we’ll get back to you as soon as possible.
What to keep in mind
LegalMart does not certify compliance with client-identity rules or replace a specialist verification process. Obtain professional guidance when requirements or remote methods are unclear.
Helpful sources
Read more from these official sources. Rules and services can change; check the current information before acting.