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Describe the result the client will receive and the work needed to provide it. Then explain what is not included, what the client must provide and how extra work will be agreed. A useful scope prevents surprises rather than hiding them in small print.

Understand the situation and prepare

For a document review, specify the document or page limit, the form of your advice and any included call or revisions. Say whether negotiation, filing or tax advice is separate. Ask the client to explain what they expect at the end; this can reveal a mismatch before work starts. Make room to reassess the scope if new facts appear.

Describe the boundary in terms the client can use

An inclusion should identify an output or action rather than a vague promise of help. Explain documents, meetings, revisions, assumptions and exclusions together. Describe what happens if the task is unsuitable or grows. A client should be able to distinguish the selected service from a broader engagement before choosing it.

A practical example

Illustrative example: A review package covers one document and an explanation. A second agreement or negotiation is requested later. Compare the request with the original scope, explain the difference and propose any revised work and fee for agreement. The example illustrates a boundary; it does not imply that every provider offers the same package.

Questions to settle before the next step

Check the current catalogue definition and what the offering fields allow you to change. Confirm client inputs, delivery and additional-work arrangements before publication. Keep the accepted version with the engagement. Updating a future offering must not be treated as silently changing the terms of work already accepted.

ONE STEP AT A TIME

Your next steps

  1. Name the deliverable and completion criteria.
  2. State required client information and assumptions.
  3. Identify likely excluded tasks explicitly.
  4. Document the change-of-scope process.
SUPPORT, WHEN YOU NEED IT

How LegalMart can help

01 / MARKETPLACE

A clearer path from enquiry to engagement

LegalMart service pages and offers provide places to state inclusions, exclusions and limits before a client requests work. Check the actual version of the service and your particular offering, then use a quote if the package does not fit.

02 / WORKPLACE

Tools for the work behind the service

Keep the agreed scope and later changes with the matter in Workplace. Document and communication tools help the team refer to the same instructions. Confirm the client's agreement before treating a new request as authorized additional work.

What to keep in mind

LegalMart cannot decide whether a package meets your professional obligations or every client's needs. You must assess suitability, explain risks and confirm responsibilities, including any work the client will handle.

WHEN YOU’RE READY

See how LegalMart fits your practice.

Explore lawyer onboarding and the available tools. Check the current terms and choose what supports your clients and your way of working.

Explore lawyer onboarding

Helpful sources

Read more from these official sources. Rules and services can change; check the current information before acting.

About this guide

Written for Ontario by LegalMart. Prepared with AI assistance.

General information for Ontario, not advice for your particular situation. An independent lawyer can advise you on your circumstances. LegalMart is a technology platform, not a law firm.